Our policies Do you want to make a return? Simple, Ruby-s gives you 14 days to change your mind! If one or more products from your order do not satisfy you, you can easily return them within 14 calendar days from the date of delivery of the items. NB: the product must be in perfect conditions, accompanied by its original packaging, complete with any external wrapping, accessories and instructions. For hygiene reasons, the product must not have been used or opened in any way. If these conditions are not respected, the return request will not be accepted.